Conflict Management Workshops

Through the use of lecture, discussion and exercises, this two-day workshop prepares participants to:

  • identify the sources of conflict and typical responses to them
  • develop strategies and techniques for effective and active listening
  • improve speaking skills and communication competencies
  • take responsibility for resolving conflicts
  • gather facts and information to lay the foundation for conflict resolution
  • employ proven techniques of negotiation under varying circumstances
  • understand the tools of mediation